Bilingual Patient Services Representative

BRIEF DESCRIPTION:

Under general supervision of the VP of Health Center Operations, performs a range of support assignments concerning determining eligibility for services, registration of patients for clinic services in accordance with agency eligibility requirements, registration of clients for other health assistance programs, scheduling of appointments and for maintenance of patient registration database and master patient list.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Clinic

• Addresses inquiries from patients and other persons about agency programs
• Schedules appointment for clients to register for clinical services and/or for other assistance programs
• Conducts intake appointments to determine eligibility for agency services in accordance with agency eligibility criteria and to obtain appropriate consents for treatment and authorizations for release of PHI – Protected Health Information -for either medical or dental
• Obtains and verifies all information and forms required to assure that eligibility requirements are met
• Inputs all patient registration data into database
• Becomes sufficiently knowledgeable in local health and community resources to provide direction to members, providers, etc. needing services outside program guidelines.
• Assists in the patient discharge process by sending notices to patients and clinics
• Assembles and mails member enrollment materials and re-enrollment notifications.
• Handles complaints and questions regarding enrollment, involving the VP of Health Center Operations as the severity of the situation requires.
• Helps to produces reports regarding enrollment demographics, physician assignment, and other ad hoc requests.
• Provides accurate Spanish/English interpretation to applicants and patients needing such assistance and/or translation of written materials from English to Spanish as needed
• Maintains patient information and confidentiality in accordance with applicable laws and Agency policies
• Adheres to OSHA guidelines for a safe work environment
• Performs other duties as assigned

Secret Santa Program

1. Assists VP of Health Center Operations with input and maintenance of eligible pediatric patient lists for the Secret Santa holiday giveaway (collaboratively operated through a local community group) and other agency support services as requested
2. Helps to translate returned ‘wish-lists”
3. Prepares letters, labels and other information for mailings
4. Assists with special tasks as needed and as requested by VP of Health Center Operations

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable an individual with a disability to perform the essential duties and responsibilities.

EDUCATION & EXPERIENCE

High School Diploma or equivalent (GED). At least two (2) years of experience in medical office. Prior reception experience in a behavioral health office setting preferred.

LANGUAGE

Bilingual (English/Spanish) skills required.

DEMONSTRATED COMPETENCIES:

• Proficiency in computer (Microsoft Office) and Electronic Health Record/computer database skills
• Able to multi-task yet pay attention to detail
• Analytical & Critical thinker
• Strong interpersonal skills
• Highly organized
• Ability to perform basic mathematical computations using whole numbers, fractions, decimals
• Ability to work within a team environment
• Empathic and sensitive to patient needs
• Culturally and sensitive; embraces diversity
• Resourceful & Assertive

PAY & BENEFIT INFORMATION

$17.50-$19.00/hour

Medical, dental, vision, short/long term disability, life, accident, critical illness, hospital indemnity, FSA, Employee Assistance Program, 401(k) retirement plan, paid time off for vacation, sick, personal time, holidays, & wellness day. Professional development membership to Relias Essential Learning. Reimbursement for position related certifications/clinical licenses.