Understanding Your Payment and Insurance Options
Learn about payment methods accepted for our services.
Many services at Pillars Community Health are provided free of charge, including services at our domestic violence shelter Constance Morris House, Sexual Assault Services, and our Buddy’s Place childhood bereavement support program.
For services that require a fee, Pillars Community Health takes some private insurance as well as Medicaid and self-pay. Some services are offered on a sliding fee scale (payment based on income). Clients are not turned away if they do not have insurance and cannot pay.
Click here to learn about payment methods accepted at our Community Health Center (Medical and Dental).
Click here to learn about payment methods accepted for Behavioral Health and Support Services.
Note: These pages contain information about the plans we have contracts with, but we may or may not be in-network with your plan. Please check with your plan provider to confirm we are in your specific plan’s network.
Looking for help from our Benefits & Enrollment team? Call:
Sliding Fee Scale
We offer several sliding fee scale programs to those who have no health insurance, are underinsured, and/or come from a low-income household. Qualified patients are charged on a sliding fee scale, which is based on family size and household income. Sliding fee scales differ depending on the service.
In order to qualify, patients may be asked to provide proof of identification, proof of family size, and proof of income, depending on the program.
- Identification may include State Driver’s License or ID Card, Matricula Consular de Alta Seguridad (Identification card issued by the Government of Mexico), Passport, or similar identification from other countries of origin.
- Family Size includes any dependent children up to 18, spouse or partner, children up to age 26 who are attending college and any individuals over the age of 18 for whom the applicant has legal responsibility to support that are living in the home. Court documents and school transcripts may be required for adults over the age of 18 who are not the main applicant.
- Proof of Income: You may be asked to show proof of household income and/or your most recent tax return and any tax returns of those living with you who are not included in your tax return.
Even if you have insurance, we may be able to apply the sliding scale to your co-pay, deductible, and services that are not covered by your insurance. Any payment that is required for your visit is due at the time of your appointment.