Accreditation is an indication of an organization’s dedication and commitment to improving the quality of the lives of the people it serves. Pillars Community Health’s Behavioral Health Services are accredited by the Commission on Accreditation of Rehabilitation Facilities (CARF). We have received the highest level of accreditation at each survey since 1995. In December 2021, we were again awarded the highest level: a Three-Year Accreditation, through 2024. According to the CARF website, “Providers that meet our standards have demonstrated their commitment to being among the best available.”
The accreditation process included confidential interviews with clients and partners, on-site observation of operations and service delivery practices, review of organization policies and procedures, and other requirements. CARF accreditors surveyed such services as outpatient mental health, crisis intervention, substance use disorder services, and employment services for people experiencing mental illness. Standards needed to be met for everything from strategic planning and financial management to technology, outpatient treatment, and quality records management.