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Director of Crisis Services


Responsible for planning, organizing, developing and directing all aspects of Crisis Services including Mobile Crisis Response, The Living Room partnership with NAMI and Family Support Program.


  • Responsibilities include direct day to day management of service line components maintaining compliance with program/service line goals and program contracts including but not limited to the following: protocol development, case assignments, skill development, oversight of concerns relating to coverage, productivity, caseload expectations and maintaining program expense within budgetary limits.
  • Participates in planning process with Senior VP/ VP/other directors of service line for program development, resource deployment and utilization, community linkages.
  • Participates in hiring process for clinical positions within specific service line.
  • Provides administrative support, supervision and consultation to support and broaden staff skill levels.
  • Provides crisis intervention consultation services in person or by telephone to staff on a rotating on call schedule with program coordinator.
  • Participates in CQI process, overseeing adherence to protocols and goals and objectives set forth in CQI program for current year.
  • Participates in regular management meetings to review and evaluate overall staff and program performance goals and objectives.
  • Management and coordination of case assignments and waiting list for service line.
  • Coordination with intake program, outpatient program and benefits coordinator as needed.
  • Hires, orients and trains new staff; provides on-going education and support to staff as needed.
  • Completes evaluations in collaboration with direct supervisors for staff within service area.
  • Responsible for ensuring documentation requirements and standards are maintained.
  • Modifies modality and duration of treatment protocols based on the most current research.
  • Ensures program staff attendance at Pillars Community Health’s all-staff meetings as well as all other required meetings including weekly consultation meetings, weekly therapy team meetings, weekly supervision, and any other agency required meetings.
  • Completes regular program evaluations and inter-agency communication to ensure that the program continues to achieve objectives effectively.
  • Occasionally, provides services on-site, in-homes, and on-site at community partners (including schools, police stations, etc) where appropriate.
  • Provides crisis support to clinics as needed (Crises should take priority over regular sessions).
  • Ensures completion of all agency required paperwork and documentation for all clients.
  • Other duties as assigned.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and or ability required.  Reasonable accommodations may be made to enable an individual with a disability to perform the essential duties and responsibilities.


Master’s in Counseling, Psychology, Clinical Social Work, Marriage and Family Therapy or related field.  Licensure LCPC, LCSW, LMFT and/or related licensure is required; Supervisory experience required.  Leadership in specific service area preferred.  Crisis Intervention experience preferred.

Email your cover letter and resume to: jobs@pchcares.org

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