{"id":5334,"date":"2018-10-12T16:13:39","date_gmt":"2018-10-12T21:13:39","guid":{"rendered":"https:\/\/pillarscommunityhealth.org\/services\/faqs\/"},"modified":"2024-03-21T12:23:24","modified_gmt":"2024-03-21T17:23:24","slug":"faqs","status":"publish","type":"page","link":"https:\/\/pillarscommunityhealth.org\/services\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\r\n

Frequently Asked Questions<\/h1>\r\n

Anyone can contact Pillars Community Health to request services for themselves or to refer others for services. Find answers to common questions about accessing services below.<\/p>\r\n

How can I access Community Health Center Services?<\/p>\r\n

Call 708-PILLARS<\/a><\/strong> (708-745-5277) to speak to one of our Patient Services Representatives. After you’ve selected 1 for English or 2 for Spanish, press 1 to reach Medical or 2 to reach Dental. If you are a current patient and are enrolled in the Patient Portal, you can request an appointment online by logging into your secure patient account. Note: If the patient is over 18, due to HIPAA laws\/compliance, they will need to schedule all appointments. A proxy may be signed by the patient at their first visit, which will allow another adult to make or cancel appointments for you.<\/p>\r\n

How can I access Behavioral Health Services?<\/p>\r\n

Call 708-PILLARS<\/a><\/strong> (708-745-5277). After you’ve selected 1 for English or 2 for Spanish, press 3 to reach our Access and Referral team. Let our Access and Referral team know which services you are interested in for yourself or on behalf of others. Access and Referral can forward you to the appropriate program or advise you of next steps, including what to tell the person you are referring for services. Anyone can contact Pillars Community Health to request services for themselves or to speak with a crisis worker. Note: If the patient is over 18, due to HIPAA laws\/compliance, they will need to schedule all appointments. A proxy may be signed by the patient at their first visit, which will allow another adult to make or cancel appointments for you.<\/p>\r\n

If you are receiving Behavioral Health Services through our Health Center, you will be routed differently. Please call\u00a0708-PILLARS<\/a><\/strong> (708-745-5277). After you’ve selected 1 for English or 2 for Spanish, press 1 to reach Medical.<\/p>\r\n

How can I refer a patient\/client to Behavioral Health, Domestic, or Sexual Violence Services?<\/p>\r\n

We accept referrals from professionals and community agencies such as hospitals, police departments, schools, and other providers. Call 708-PILLARS<\/a><\/strong> (708-745-5277). After you’ve selected 1 for English or 2 for Spanish, press 3 to reach our Access and Referral team. Have client\/patient information ready. Access and Referral or the appropriate program contact will ask for the client’s name and contact information, the best time to reach the client, and your information (name, agency, contact information). Be sure to also tell your patient\/client about the referral. Case managers will make three attempts to conduct an intake screening with your client. Inform your client of your referral so they can expect and respond to our calls. Pillars Community Health will then handle the client screening or redirect you\/your client to the appropriate program or service, as appropriate.<\/p>\r\n

How can I access Domestic and Sexual Violence Services?<\/p>\r\n

We offer two, 24-hour, confidential hotlines:<\/p>\r\n