Director of Process and Development for Mental Health

  • Full Time
  • Berwyn


Responsible for managing the Outpatient Mental Health program and its staff, both employees and contractors. The Director will be responsible for developing, planning, organizing and implementing strategies to maintain efficiencies and effectiveness in policies, procedures and ensuring achievement of client contact hours for mental health program.


    1. Responsibilities include direct day-to-day management of service line components and maintaining compliance with program/service line goals, including but not limited to the following: wait list management and case assignments, skill development, oversight of concerns relating to coverage, productivity, caseload expectations and documentation.
    2. Leads and drives a team to realize the clinical and business value of change initiatives. Continuously develops knowledge of clinical and business processes, in order to assist in identifying when changes in systems, processes or procedures should be initiated.
    3. Analyzes program processes and procedures on a regular basis; proactively develops a plan of action to enhance or correct identified areas.
    4. Participates in planning process with SR VP/VP/Associate VP of service line for program development, resource deployment and utilization, and community linkages.
    5. Participates in the hiring process for clinical positions within specific service line.
    6. Provides administrative support, supervision and consultation to support and broaden staff skill levels.
    7. Participates in CQI (Continuous Quality Improvement) process, overseeing adherence to protocols and goals and objectives set forth in CQI program for current year.
    8. Collaborates with Coordinators and Administrators regarding the credentialing process and provides the necessary follow up.
    9. Participates in regular management meetings to review and evaluate overall staff and program performance goals and objectives.
    10. Manages and coordinates case assignments and the waiting list.
    11. Coordinates with Clinical Supervisors and Direct Service Staff to orient and train new staff as needed.
    12. Completes evaluations in collaboration with direct supervisors for staff within service area.
    13. Establishes and implements staff protocols; ensures existing protocols are updated and trains staff accordingly.
    14. Ensures documentation requirements and standards are maintained.
    15. Maintains open communication with Agency SR VP/VP/AVP of Pillars Community Health in order to ensure inter-programmatic collaboration.
    16. Modifies modality and duration of treatment protocols based on the most current research.
    17. Provides education and support to staff as needed.
    18. Ensures staff attendance at all-staff meetings as well as all other required meetings including: weekly consultation meetings, weekly therapy team meetings, weekly supervision, and any other agency required meetings.
    19. Completes regular program evaluations and inter-agency communication to ensure that the program continues to achieve objectives effectively.
    20. May maintain a small caseload.
    21. Provides crisis support to clinics as needed (Crises should take priority over regular sessions).
    22. Works with QA to ensure completion of all agency required paperwork and documentation for all clients.
    23. Other duties as assigned.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable an individual with a disability to perform the essential duties and responsibilities.


Masters in Counseling, Psychology, Clinical Social Work, Marriage and Family Therapy or related field. Clinical License Required (LCSW/LCPC/LMFT). Supervisory experience required.  Program development and data management experience required.

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