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Coordinator of Sexual & Domestic Violence Training & Volunteer Operations

SUMMARY

Recruit, train, and coordinate volunteers to staff the Sexual Assault (SA) Services 24 Hour Hotline and the Domestic Violence (DV) 24 hours Hotline.  Provide medical advocacy, civil, general, and criminal justice advocacy services to survivors of sexual assault and domestic violence.  Responsible for the overall functioning and daily operations of both the 24-hour Sexual Assault (SA) and Domestic Violence (DV) Hotlines.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Recruit members of the community to staff the Sexual Assault (SA) and Domestic Violence 24 Hour Hotline on a volunteer basis. Coordinate and implement both the 40-hour SA training mandated by Illinois’ governing body of SA programs, the Illinois Coalition against Sexual Assault (ICASA) and the 40-hour training mandated by the Illinois Coalition Against Domestic Violence (ICADV).
  • Facilitate at least two 40-hour (SA) trainings, two 40-hour (DV) trainings and one 60 hour combined DV/SA professional training annually, which conform to the standards set by the state of Illinois via The Illinois Coalition against Sexual Assault (ICASA) and Illinois Coalition Against Domestic Violence (ICADV).
  • Recruit 30 new hotline volunteers annually for each program and maintain at least 15 active hotline volunteers in each program each year.
  • Provide follow-up to hotline callers within 48 hour of callers’ initial contact with Hotline.
  • Develop and implement a plan to recruit, train and coordinate new volunteers to staff the SA Hotline and provide support to the Domestic Violence Program including ongoing volunteer training, quarterly (4) volunteer in-services per fiscal year and coordinate volunteer appreciation efforts; as well as ways to work with volunteers that are noncompliant with program and/or agency requirements; inappropriate with or unresponsive to Hotline callers.
  • Design and carry out annual volunteer appreciation events to acknowledge the valuable contributions of volunteers to the Sexual Assault and Domestic Violence Program.
  • Oversee the iCarol platform for hotline service delivery. Manage crisis chat services, scheduling of volunteer shifts, and resource directory.
  • Provide crisis intervention to sexual assault and domestic violence survivors and their significant others.
  • Provide individual medical, criminal justice, civil and general advocacy with sexual assault/abuse and domestic violence survivors and their significant others.
  • Provide institutional advocacy with law enforcement, medical, criminal justice, and community/civic/faith-based organizations.
  • Facilitate community mobilization and coalition building with survivors and within colleges/universities where the SA/DV program maintains memoranda of understanding (MOU).
  • Prepare for data entry on a weekly basis, documentation of all individual advocacy, institutional advocacy, information and referral (I & R) and professional training activities provided to and/or on behalf of sexual assault survivors and significant others.

VOLUNTEER OPERATIONS RESPONSIBILITIES

 

  • The Coordinator of SA/DV Training & Volunteer Operations is responsible for the overall functioning and daily operations of the 24-hour Sexual Assault (SA) Hotline and the Domestic Violence (DV) Hotline, which includes preparing and distributing the monthly hotline calendar schedule.
  • Provide on-going support and oversight of volunteers. Keep volunteers informed of policies, procedures and standards of volunteer service.  Offer volunteers training and education on matters related to working with sexual assault victims, on a quarterly basis.
  • Responsible for receiving, documenting and submitting for data entry and case record maintenance, volunteers’ direct service reports regarding their telephone and in-person interactions with Hotline callers.
  • Participate in designated staff meetings with Director of DV/SA Advocacy/Outreach (weekly); with all SA and DV Program staffs (monthly). Submit Hotline activity report to Director of SA/DV Advocacy on a monthly basis.
  • The Volunteer(s) and/or Casual Medical Advocates on call are scheduled to respond to Hotline calls.  If the volunteer does not respond, the member of the SA/DV staff who is scheduled as backup for that day will be contacted.  If the scheduled SA/DV staff does not respond, the Coordinator of SA/DV Training & Volunteer Operations will be contacted to respond.

 

The Coordinator of SA/DV Training & Volunteer Operations is also to be available when either the volunteer or the scheduled SA/DV staff person requests help with a Hotline call.  Whenever the Coordinator of SA/DV Training & Volunteer Operations is not available due to illness, holiday or vacation, or at any other times as approved by the Supervisor, the Director of Sexual Assault/Domestic Violence Advocacy and Outreach will respond to calls and provide assistance.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and or ability required.  Reasonable accommodations may be made to enable an individual with a disability to perform the essential duties and responsibilities.

EDUCATION AND EXPERIENCE

Bachelor’s degree in Social Work, Criminal Justice, Psychology, Human Services, Gender/Women’s Studies, or another related field required.

IL 60-hour training in both Domestic Violence and Sexual Assault Training required or IL 40-hour training in both Domestic Violence and Sexual Assault required.  ICDVP Certification preferred.

Candidate must have at least two (2) years of experience working with trauma victims in which crisis intervention was provided.  Prior program coordination experience is needed.  Experience managing volunteers is preferred.  Training facilitation experience preferred.

Email your cover letter and resume to: jobs@pchcares.org

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