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Bilingual Patient Benefits & Enrollment Specialist

ESSENTIAL DUTIES AND RESPONSIBILITIES

Health Center:

  • Addresses inquiries from patients and other persons about CNHC programs
    • Schedules appointment for clients to register for clinical services and/or for other assistance programs
    • Conducts intake appointments to determine eligibility for benefit programs in accordance with agency eligibility criteria and to obtain appropriate registration documents
    • Obtains and verifies information on required forms to ensure eligibility requirements
    • Inputs all patient registration data into database

Patient Benefits & Enrollment Specialist

  • Becomes sufficiently knowledgeable in local health and community resources to provide
    direction to members, providers, etc. who require services outside program guidelines
    • Assists in the patient discharge process by sending notices to patients and clinics
    • Assembles and mails member enrollment materials and re-enrollment notifications
    • Assists in the production of reports regarding enrollment demographics, physician
    assignment, and other ad-hoc requests
    • Provides accurate Spanish/English interpretation to applicants and patients needing such assistance and/or translation of written materials from English to Spanish asneeded
    • Maintains patient information and confidentiality in accordance with applicable laws and CNHC policies

Outreach:
• As assigned, work with Director of Clinical Operations and other clinical/outreach staff
to accomplish agency’s patient outreach goals
• As directed, contact patients for outreach and follow-up to assure patient compliance with treatment plans
• As directed, contact and visit local organizations to market service of CNHC
• Collect and report on patient satisfaction and patient retention data
• Prepares letters, labels and other information for mailings
• Assists with special tasks as needed and as requested by Patient Services Manager

• Adhere to OSHA guidelines for a safe work environment

EDUCATION & EXPERIENCE

High School diploma or GED. Strong Bilingual Spanish/English skills and ability to interpret with ease and accurately translate written material from English to Spanish. Excellent verbal and telephone communication skills. Demonstrated proficiency in computer and computer database skills. Meets agency health & immunization requirements

DEMONSTRATED COMPETENCIES
 

  • Computer proficiency in ECW, preferred; internet and email; Microsoft Office software
  • Highly organized
  • Ability to multi-task and willingness to learn new tasks
  • Ability to work within a team environment
  • Empathic and sensitive to patient needs; demonstrate strong case management skills
    for patient care
  • Resourceful & Assertive

Mobility: Some local travel between sites, to meetings and/or trainings required – normal accessibility and mobility through the sites navigating stairs, inclines, ramps, carpeted, smooth and rough surfaces.

Email your cover letter and resume to: jobs@pchcares.org

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