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Community Health Worker

Brief Description

Under the direction of the Vice President of Substance Use Disorders, and in collaboration with health center clinical leadership the Community Health Worker (CHW) will provide ongoing outreach, education and increased access to services to enhance client/patient connectivity to available treatment resources. Additionally, CHW will evaluate the effectiveness of community-wide efforts to meet the identified needs in the areas of abuse and chronic and/or persistent behavioral health issues of Pillars Community Health’s medical patients/clients.

Works collaboratively with cross-departmental health and human service workers for successful integration of services and whole-health care on behalf of patient/clients as part of a Federally Qualified Health Center (FQHC). 


  • Engages individuals in health education/promotion events and services offered by Pillars community Health through the program.
  • Assists individuals in understanding their service needs and the organizations’ service offerings.
  • In collaboration with other outreach and care coordination personnel and efforts, conducts outreach to community members and other organizations in the near-west Chicago suburbs regarding substance use and behavioral health.
  • Advocate for the individual and help reduce the barriers to access to services.
  • Linkage to care: Facilitate referrals to and assessing of services at culturally responsive healthcare providers and systems of care; help participants succeed in overcoming barriers to making appointments and then keeping them (follow-up, coordination of mobility, etc.).
  • Assist with understanding health insurance and patient assistance programs, connecting patients/clients to internal Patient Benefit & Eligibility Representatives where necessary.
  • Case Management: The CHW will have a case load of patients.
  • Assists participants through peer support and frequent communication/follow-up utilizing contact, participation, outreach, counseling, and referrals.
  • Cultivate collaborative relationships, focusing on agencies providing substance use disorder services and identifying barriers and service gaps.
  • Maintains up-to-date knowledge of substance use disorder, harm reduction and community health-related topics through trainings, webinars, community meetings, etc. Understands how to communicate medically accurate information to a variety of audiences with varying levels of health literacy.
  • Maintains confidentiality and appropriate professional boundaries in accordance with program and organizational policies and guidelines.
  • Where/when applicable, responsible for timely and accurate documentation and coding of patient/client care, notes, forms, statistical reports, records and all interactions. Submits required documentation to supervisor within designated timeframes.
  • Participates in and contributes actively to supervisory and team/unit meetings, care coordination meetings with medical, psychiatric, and behavioral health providers/team members and community-based workers as necessary, in-house training sessions, conference and other activities as may be required.
  • Participates in administrative and care coordination meetings to facilitate the ongoing mission of integration of health services, and to carry out the goals and focus areas of the AIMS grant.
  • Keeps the focus of the position on client/patient care at the center always
  • Works collaboratively with colleagues in medical and behavioral health providers, clinicians and other patient/client care team members.
  • Seeks personal ongoing professional development in substance abuse, health education mental health, etc. assimilating knowledge and skill into ongoing professional practice.
  • Maintains current Basic Life Support (“BLS”) Certification and submits record of such to HR and Credentialing and Compliance Departments where necessary.


  • Attends all department and all staff meetings as required
  • Participates in company projects as needed/directed
  • In compliance with all agency policies
  • Adheres to OSHA guidelines for a safe work environment
  • Complies with all applicable company policies, grant rules, laws, including but not limited to medical records laws, HIPAA confidentiality, OSHA and the corporate compliance program
  • Performs other duties as assigned.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable an individual with a disability to perform the essential duties and responsibilities.

  • Bachelor’s Degree in Health Education, Health Promotion, Occupational Health, Disease Management, Behavioral health or other closely related healthcare focus. Equivalent combination of education and experience may be substituted for degree.
  • Minimum 1 yr. experience in Substance Used Disorder services required
  • Minimum 1 yr. Health Education experience
  • Familiarity with collaborative services and programs in substance abuse
  • Knowledge of clinical reporting requirements
  • FQHC background or experience in outpatient setting highly preferred
  • Demonstrated significant knowledge of models of behavioral and primary integrated care
  • Supports the evidence-based philosophical approach to treatment
  • Demonstrated strengths of personal integrity, self-confidence
  • Flexible to work evenings and Saturdays on a shared schedule if/when needed
  • Meets agency health & immunization/vaccination requirements


  • Community Health Worker Certification preferred
  • Culturally Competent with a commitment to reducing barriers to healthcare for marginalized and/or low-income individuals
  • Computer proficiency in electronic health records preferred; internet and e-mail, Microsoft Office software and/or Google Docs required
  • Ability to lead small groups and facilitate group conversations communicating clearly and effectively
  • Ability to interact with all levels of the community and professionally represent the organization publicly
  • English proficiency (read, write, speak) required
  • Bilingual Spanish/English skills preferred, but not required
  • Highly organized with ability to multi-task and willingness to learn new tasks
  • Ability to perform basic mathematical computations using whole numbers, fractions, decimals
  • Excellent oral and written communication and interpersonal skills
  • Ability to track and input date
  • Ability to work within a team environment
  • Critical and analytical thinker with ability comprehend and retain information for on-the-spot use
  • Resourceful & Assertive

Email your cover letter and resume to: jobs@pchcares.org

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