The Chief Medical Officer (CMO) is a licensed and board certified physician who provides overall clinical leadership for all primary medical care services and services that are integrated with primary medical care such as behavioral health, psychiatry, nutrition and vision services, as well as leads the organization’s public health responses during public health emergencies such as the COVID 19 pandemic.
The CMO provides clinical oversight and direction to all medical providers and clinical support services. Ensures that the mission and health care goals of the Heath Center are realized through the professional and effective delivery of integrated health care.
Provides medical advice and counsel to the CEO and Board of Directors. Direct supervision of medical providers, including Physicians, Nurse Practitioners and Physician Assistants, and of Medical Assistants.
General Responsibilities of Senior Leadership Team members
- Serves as integral member of Pillars Community Health executive leadership team to provide overall management of the organization
- Works collaboratively with other management team members to leverage cross-program strengths and integration of services, to take advantage of new opportunities and to address organizational challenges
- Promotes culture of high performance and continuous improvement by, among other things,
- Remaining current on industry best practices related to areas of responsibility and improving internal systems with eye towards future needs and within budget parameters
- Participating in the development of, and monitoring of, key performance indicators and performance improvement initiatives
- Instilling a coaching/mentoring culture to further develop organizational leadership and succession and promote accountability
- Demonstrates in self and promotes cultural competence and diversity, open-mindedness, mutual respect and inclusiveness
- Actively commit to the value of supporting a diverse work force reflecting the diversity of our communities, consumers and stakeholders
Essential Position Duties and Responsibilities
- Directly supervises
- Provider team, including mid-levels
- Assure that all medical providers, Nurses, and Medical Assistants provide care consistent with scope of practice, organizational position requirements and professional standards of care
- Administer and oversee provider privileges to clinical staff persons in accordance with organization Credentialing & Privileging Policy and in coordination with Human Resources, the CEO and Board of Directors
- Recommend for hire, supervise and evaluate staff in accordance with agency policies and procedures
Clinical Leadership Responsibilities
- Lead and direct the development, implementation and monitoring of quality medical services and initiatives, including clinical protocols and policies.
- Works with Dental Director to jointly assure integration of oral and medical services.
- Works with Chief Clinical Officer for Behavioral Health to jointly assure integration of behavioral and medical services.
- Leads public health and emergency health responses for the organization, such as the COVID 19 pandemic response and work collaboratively with the CEO, board and other senior leaders in development and implementation of employee, patient and client health and safety .
- Works with other service line leadership such as Community Mental Health Center services and Domestic and Sexual Violence and to provide counsel and advice on medical care services and integration with other service lines.
- Ensure the delivery of health care meets or exceeds the needs and satisfaction of patients served, organizational and professional standards, clinical outcomes and related expectations, productivity standards, goals and expectations and all financial metrics associated with efficient, cost effective delivery of health care services.
- Leads clinical team in Quality assessment, management and improvement in accordance with the Health Center Quality Assurance Policy and Quality Plans. Serves on Quality committee and other committees as assigned
- Ensure metrics for clinical outcomes are consistently reviewed and that the Health Center is provided clear direction on ongoing improvements in the quality of care.
- Ensure all medical staff members are properly contracted, qualified, credentialed, privileged and directed to provide patients high quality services and care, in accordance with agency’s Policies and procedures.
- Lead peer review processes with respect to medical providers.
- Works with CEO, and other clinical leadership to assure risk management and resolution of clinical patient grievances in accordance with Health Center policies and procedures
- Provide leadership & direction related to clinical collaborative, studies, programs or research related initiatives that improve the lives of patients as well as the communities where they live.
- Manage and assure favorable relationships with the Bureau of Primary Health Care, HRSA, local and state health departments and any applicable accreditation resources vital to the organization’s continued success.
- Manage and ensure positive working relationships with referring providers and hospitals to ensure the organization maintains strong provider and referral network and ancillary providers able to meet needs of patients.
- Maintain admitting privileges at hospital partners of Health Center as direct red by CEO.
- Maintain positive relationships with teaching affiliates and other clinical affiliates.
- With CEO, Health Center Operations leadership and Finance team, develop, recommend for approval and maintain annual operating and capital budgets for medical services
Direct Provision of Service
- Ensure patient encounter rates as set forth in provider contracts and in compliance with HRSA guidelines for Federally Qualified Health Centers.
- Ensure the delivery of competent, accurate medical care and treatment to all patients as assigned.
- Collaborate with all clinic operations functions to ensure ongoing improvements and clinic productivity, patient satisfaction and financial outcomes.
- Directly affect improvements in patient well-being through accurate and timely diagnosis and delivery of relevant, high quality care.
- Ensure all patient records, charts and all related documentation in maintained current and consistent with best practices in the health care filed, as well as within all relevant laws and regulations.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable an individual with a disability to perform the essential duties and responsibilities.
- Licensed to practice medicine in the State of Illinois
- Board certified M.D. or D.O. – family medicine preferable
- Minimum 3-years of experience in a community health center – FQHC preferable
- Successful history of senior level executive leadership
- Meets immunization and health requirement
- CPR and DEA certifications
- Medicaid and Medicare provider numbers
- Ability to maintain appropriate credentials and clinical privileges at referral hospitals
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