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Bilingual Medication Technician

  • Full Time
  • Cualquier lugar

** This is a new position within our Health Center.  The position will work at the clinic in La Grange and may travel between health center sites in Riverside and LaGrange park. **

Brief Description

Under the supervision of the Chief Medical Officer, the Medication Technician is responsible for following the established prescription refill protocols that support patient refill requests.  Requests are provided via telephone, fax, or electronic scripts via eCW (EHR).

Supports Providers by managing incoming refill requests of maintenance medications for established patients of Pillars Community Health, providing customer service, and maintaining/updating the patient’s medical records.

The Medication Technician works as part of an interdisciplinary patient care team, and under direction of the Chief Medical Officer, or designee, at Pillars Community Health. Applies acquired knowledge and competencies from educational training program to follow the established refill protocols while providing supportive functions in an of the ambulatory clinical setting.


  • Supports the clinical team by receiving and managing medication refill requests via fax, electronic health record or phone. Consults with Chief Medical Officer or designee on any questions related to the prescription for the patient.
  • Engages with external pharmacy staff to identify and resolve issues with prescription transmission to pharmacy, and to ask questions about the details of the prescription that affect the filling of the order.
  • Engages with the established patients to address the refill request, answer questions about medication, and educate patients and care givers on the appropriate use of medication including frequency and method of intake.
  • Educates patients and families on the benefits of the 340B Program, the discount medication program.
  • Manages medication prior authorization requests for new or established patients.
  • Assists patients with completing the Manufacture “Prescription Assistant” form to obtain medication at little or no cost.
  • Maintains records by updating the patient’s medical record as related to changes in patient’s medication profile based on refilled medication by eScripts, telephone and/or fax.
  • Assesses and demonstrates knowledge of potential drug interactions.
  • Assesses and updates patient’s known allergies in the health record.
  • Completes maintenance training sessions and continuous professional development to ensure skill set and knowledge for responsibilities demonstrates competencies in all responsibilities of a Medication Technician.   Remains current on industry best practices related to areas of responsibility.
  • Works under the supervision of the Chief Medical Officer, or designee, and serves as a liaison between clinical staff and external pharmacies to manage the prescription process in the clinic.
  • Adheres to OSHA guidelines for a safe work environment.
  • Complies with all applicable laws and regulations and Pillars Community Health Compliance Program.
  • Performs other duties as assigned.
  • Participates in the inventory management of in-house medications including rounds for expired medications.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and or ability required.  Reasonable accommodations may be made to enable an individual with a disability to perform the essential duties and responsibilities.


  • High School Diploma or equivalency required.
  • Successful completion of a Pharmacy Tech Training Program that is a recognized education/training program by the Pharmacy Technician Certification Board (“PTCB”).
  • Certified Pharmacy Technician credential preferred.
  • At least six (6) months related work experience managing medication refills.
  • Experience with an online prescription system preferred.


  • Knowledge of medication and dosage measurements.
  • Knowledge of pharmacy law and medical terminology
  • Provides an engaging and friendly customer service experience, both in-person and over the telephone.
  • Reliable and keen eye to details
  • High level of self-awareness; emotional intelligence, confident and outgoing personality
  • Practices cultural humility with a commitment to reducing barriers to healthcare for marginalized and/or low-income individuals.
  • Compassionate, empathetic, and respectful
  • Demonstrates integrity and self-confidence. Is resourceful and assertive.
  • Computer proficiency in electronic health records preferred; internet and e-mail, Microsoft Office software and/or Google Docs required.
  • Ability to perform basic mathematical computations using whole numbers, fractions, decimals.
  • Highly organized with ability to multi-task and willingness to learn new tasks
  • Excellent oral and written communication and interpersonal skills
  • Ability to track and input data.
  • Ability to work within a team environment.
  • Uses logic and reasoning in decision making process.
  • Critical and analytical thinker with ability comprehend and retain information for on-the-spot use


  • English proficiency (read, write, speak) required.
  • Bilingual Spanish/English skills preferred, but not required.


Schedule will include flexibility for evenings and weekends on a shared schedule if/when needed.


Must maintain a safe driving record and have current valid Illinois Driver’s License.  Personal vehicle needed for travel into the community for outreach work, meetings, and events.  Mileage for authorized work-related purposes is reimbursable.

Email your cover letter and resume to: jobs@pchcares.org

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