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Coronavirus Update: Hours and Closings

Many of Pillars Community Health’s services are “essential” services as that term is defined in Governor Pritzker’s Executive Order to shelter in place. That means we are not required to shut down our services—and it means our clients/patients can leave their homes to receive our services. We are here for you! Many of our services are available regardless of your income or insurance. Please reach out for assistance.

Which numbers to call:

  • 24-hour Crisis Line: If you are experiencing a Behavioral Health crisis (e.g., suicidal thoughts, aggression toward others, sudden trauma, etc.), call 708-745-5277, press 1 for English/2 for Spanish, then 3 for Mental Health.
  • 24-hour Domestic Violence Hotline: 708-485-5254
  • 24-hour Sexual Assault Hotline: 708-482-9600
  • Coronavirus Testing: Pillars Community Health now offers three locations for coronavirus (COVID-19) testing and services: La Grange, Willowbrook (in partnership with Anne M. Jeans Elementary School and DuPage County Health Department), and Burbank (in partnership with Stickney Public Health District). You do NOT have to be an existing Pillars Community Health patient: Testing is available to anyone with symptoms of COVID-19; or anyone with a known exposure to COVID-19 (have been in contact with someone who tested positive for COVID-19); or asymptomatic, high-risk patients, first responders, health care workers, or essential workers who wish to be tested. Limited tests are available and an appointment is required; call 708-PILLARS (708-745-5277) and follow the prompts. Between the three locations, we are now able to offer appointments six days a week. As of June 2, appointments will be scheduled in the following time slots: Burbank Mondays and Fridays from 9 am-12:30 pm or Wednesdays from 1 pm-4 pm; Willowbrook on Tuesdays from 9-Noon and Thursdays from 9 am-1 pm; and La Grange on Saturdays, 8:30 am-Noon. Burbank and Willowbrook are drive-up testing locations; La Grange is walk-up testing in a different space from our Medical Center. Insurance will be billed; if you do not have insurance, please call Pillars Community Health at 708-PILLARS (708-745-5277) to discuss options. If you have general questions about coronavirus (COVID-19) not related to testing, call 708-995-3529 to speak with one of our medical providers.
  • COVID Coping Help Line: To touch base with a member of our Behavioral Health Team for general support amid the coronavirus outbreak, call 708-995-3898 anytime Monday-Friday, 9 am-7 pm. Typical discussions might be: I can't focus/sleep because of the uncertainty; I'm feeling anxious; I feel like I need to talk to someone; I don't know how I can support my child through shelter at home; etc. We are also releasing a series of videos with coping tips here.
  • For all other calls: If you would like to set up a medical appointment, have a dental emergency, or want to set up an assessment/appointment in mental health or addictions,  call 708-PILLARS (708-745-5277) and follow the prompts.

If you are planning to come to one of our locations:

  • Please call us at 708-PILLARS (708-745-5277) before coming in, if you are sick or experiencing symptoms of coronavirus. Depending on your symptoms, we may suggest a telehealth visit, refer you elsewhere, or come in.
  • Wear a face mask or face covering. As of May 1, 2020, all people in Illinois are required to wear a face mask or face covering in public. They are required in all Pillars Community Health spaces.  The requirement applies to all individuals over the age of two who are able to medically tolerate a face-covering or a mask. Tips for children here.
  • Remember to maintain social distancing (6 feet from other people) during your travel.

Health Center (Medical and Dental):

  • Medical and dental hours have been adjusted slightly (hours available halfway down on Contact page). Dental services are being limited to emergency and necessary services. Pillars Community Health will reopen the Family Health Center at Anne M. Jeans Elementary School on Tuesday, June 2, 2020. Appointments will be available for school and sports physicals, pediatric dental exams, and well-child visits.
  • Coronavirus Testing: Pillars Community Health now offers three locations for coronavirus (COVID-19) testing and services: La Grange, Willowbrook (in partnership with Anne M. Jeans Elementary School and DuPage County Health Department), and Burbank (in partnership with Stickney Public Health District). You do NOT have to be an existing Pillars Community Health patient: Testing is available to anyone with symptoms of COVID-19; or anyone with a known exposure to COVID-19 (have been in contact with someone who tested positive for COVID-19); or asymptomatic, high-risk patients, first responders, health care workers, or essential workers who wish to be tested. Limited tests are available and an appointment is required; call 708-PILLARS (708-745-5277) and follow the prompts. Between the three locations, we are now able to offer appointments six days a week. As of June 2, appointments will be scheduled in the following time slots: Burbank Mondays and Fridays from 9 am-12:30 pm or Wednesdays from 1 pm-4 pm; Willowbrook on Tuesdays from 9-Noon and Thursdays from 9 am-1 pm; and La Grange on Saturdays, 8:30 am-Noon. Burbank and Willowbrook are drive-up testing locations; La Grange is walk-up testing in a different space from our Medical Center. Insurance will be billed; if you do not have insurance, please call Pillars Community Health at 708-PILLARS (708-745-5277) to discuss options. If you have general questions about coronavirus (COVID-19) not related to testing, call 708-995-3529 to speak with one of our medical providers.
  • For all other medical and dental appointments, call 708-PILLARS (708-745-5277) to speak with a representative at our Health Center. We can still offer many of our Medical and Dental services (including well-child checks, pediatric dental exams, school physicals, child vaccinations, medication refills, ER follow-ups, and emergency dental evaluations for such issues as severe toothache, fractures, and dental trauma). Depending on what you need, we will recommend either a virtual “telehealth” visit or have you come into the office. NOTE: These visits are held in a different building from COVID-19 testing, so you will not be in the same building as those contacting us about coronavirus symptoms.
  • We have also introduced curbside visits for our patients with diabetes and/or hypertension. If the provider approves a curbside visit, the patient will pull into our curbside space in front of our Health Center at their scheduled time. The medical staff  will then check blood pressure, temperature, and/or other relevant vitals and labs from the passenger side; the provider will then relay results within 24 hours on a follow-up telehealth call.

Domestic and Sexual Violence:

  • We know that home is not a safe place for everyone. Having to remain at home with an abuser can create a higher risk of abuse. Our Domestic and Sexual Violence staff continue to serve clients through our 24-hour hotlines (domestic violence: 708-485-5254, sexual assault: 708-482-9600), court advocacy, and counseling. Residential clients have been moved to alternate safe housing due to social distancing requirements. Tips for survivors are available in our YouTube video.
  • Outreach and advocacy staff are actively planning digital outreach including university e-learning activities and several public Zoom chats to be hosted throughout Sexual Assault Awareness Month (April). Stay tuned to our Facebook page to find out about new events as they open up.

Behavioral Health:

  • Clients can still reach out at 708-PILLARS (708-745-5277) or reach out directly to your clinician to inquire about appointments; we are continuing to assess new clients over the phone, and many regularly scheduled client Behavioral Health appointments will be handled virtually. Discuss with your clinician whether you prefer a voice call only or if you are able to do a video call. For video, you’ll need a smartphone, tablet, or a computer with a webcam and audio enabled; from there you’ll need to download the Microsoft Teams app and accept your clinician’s Teams invite in your email inbox.
  • Pillars Community Health is a proud partner of the Illinois Call4Calm Text Line Service. Text “TALK” TO 552020 (or “HABLAR" for Spanish). The Illinois Call4Calm Text Line is not a crisis hotline, but is a source of support for anyone experiencing stress and in need of a listening ear.  We are here to serve you.
  • Our Integrated Behavioral Health site on the second floor of 23 Calendar Ave. in La Grange will be open Monday-Friday from 9 am-3 pm until further notice. Our Western Springs and Hickory Hills locations and our two locations in Berwyn (Carl Bartolucci Center and Fillmore Center) are currently CLOSED.
  • The Buddy’s Place childhood bereavement program is postponing the 8-week session until at least mid-May and looking at alternatives for monthly gatherings such as virtual meetings.

Early Childhood Education: Our Child and Family Development Center is currently closed (read full details here). Families are receiving distancing learning as well as boxed lunches.

Community Shop: The Community Shop is currently closed.

Careers and Events:

  • We are continuing to hire for open positions. Interviews can be virtual. Click here for more information.
  • Agency-sponsored events are being postponed, canceled, or rescheduled for the time being, per public health guidance to reduce group activities and increase social distancing.

At all of our locations we are taking additional recommended precautions from the CDC and Illinois Department of Public Health, including all recommended infection control precautions, social distancing when groups are gathered, and screening all  staff and visitors for symptoms of coronavirus. We are have also increased cleanings and cleaning throughout the day, posted signs reminding staff and patients to wash their hands, and provided face masks as needed. Click here for additional resources from the CDC (English/Spanish).

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