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Coronavirus Update: Hours and Closings

Many of Pillars Community Health’s services are “essential” services as that term is defined in Governor Pritzker’s Executive Order to shelter in place. That means we are not required to shut down our services—and it means our clients/patients can leave their homes to receive our services.

Which numbers to call:

  • 24-hour Crisis Line: If you are experiencing a Behavioral Health crisis (e.g., suicidal thoughts, aggression toward others, sudden trauma, etc.), call 708-745-5277, press 1 for English/2 for Spanish, then 3 for Mental Health.
  • 24-hour Domestic Violence Hotline: 708-485-5254
  • 24-hour Sexual Assault Hotline: 708-482-9600
  • COVID Medical Symptoms Line: If you are concerned about physical symptoms or think you may have been exposed to coronavirus (COVID-19), call 708-995-3529 to speak with one of our medical providers.
  • COVID Coping Help Line: To touch base with a member of our Behavioral Health Team for general support amid the coronavirus outbreak, call 708-995-3898 anytime Monday-Friday, 9 am-3 pm. Typical discussions might be: I can't focus/sleep because of the uncertainty; I'm feeling anxious; I feel like I need to talk to someone; I don't know how I can support my child through shelter at home; etc. We are also releasing a series of videos with coping tips here.
  • For all other calls: If you would like to set up a sick visit, dental appointment, or contact us for an assessment/appointments in mental health and addictions, call 708-PILLARS (708-745-5277) and follow the prompts.

If you are planning to come to one of our locations:

  • Please call us at 708-PILLARS (708-745-5277) before coming in, if you are sick or experiencing symptoms of coronavirus. We will advise you of next steps.
  • Remember to maintain social distancing (6 feet from other people) during your travel.

Changes to our services and hours are as follows:

  • Our domestic violence shelter Constance Morris House is OPEN and our domestic and sexual violence hotlines continue to run 24 hours a day. Advocates continue to make courthouse visits.
  • Medical and dental hours have been adjusted slightly (hours available halfway down on Contact page). Dental services are being limited to emergency and necessary services. Our Family Health Center at Anne M. Jeans Elementary School is CLOSED until further notice. We are now also offering virtual “telehealth” visits for medical and dental patients. Call 708-PILLARS (708-745-5277) for a full list of services and to find out if you can see your provider virtually. The answer will depend on your symptoms and medical history, and we will evaluate whether you need to come in. Typically we can handle such medical concerns as rash, pink eye, medication refills, and ER follow-ups virtually; for dental, we can generally evaluate such emergencies as severe toothache, wisdom tooth pain, tooth or bone fractures, post extraction follow ups, and dental trauma after a car accident. (We cannot do annual physicals or coronavirus evaluations over telehealth technology and are not currently offering non-emergency dental appointments, telehealth or in-person.)
  • Our Child and Family Development Center is closed, with anticipated reopen on April 7 (read full details here).
  • Our Integrated Behavioral Health site on the second floor of 23 Calendar Ave. in La Grange will be open Monday-Friday from 9 am-3 pm until further notice. As of March 30, 2020, the Fillmore Center in Berwyn will be open Mondays Noon-6 pm and Tuesday-Friday 9 am-3 pm. Our Western Springs and Hickory Hills locations and the Carl Bartolucci Center in Berwyn are closed, with anticipated reopen on April 7.
  • Mental Health and Addictions clients: You can still reach out at 708-PILLARS (708-745-5277) or reach out directly to your clinician to inquire about appointments; we are continuing to assess new clients over the phone, and many regularly scheduled client Behavioral Health appointments will be handled virtually. Discuss with your clinician whether you prefer a voice call only or if you are able to do a video call. For video, you’ll need a smartphone, tablet, or a computer with a webcam and audio enabled; from there you’ll need to download the Microsoft Teams app and accept your clinician’s Teams invite in your email inbox.
  • The Community Shop is closed, with anticipated reopen on April 13.
  • The Buddy’s Place childhood bereavement program is postponing the 8-week session until at least mid-May and looking at alternatives for monthly gatherings such as virtual meetings.
  • We are continuing to hire for open positions. Interviews can be virtual. Click here for more information.
  • Agency-sponsored events are being postponed, canceled, or rescheduled for the time being, per public health guidance to reduce group activities and increase social distancing.

At all of our locations we are taking additional recommended precautions from the CDC and Illinois Department of Public Health, including all recommended infection control precautions, social distancing when groups are gathered, and screening all  staff and visitors for symptoms of coronavirus. We are have also increased cleanings and cleaning throughout the day, posted signs reminding staff and patients to wash their hands, and provided face masks as needed. Click here for additional resources from the CDC (English/Spanish).

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